In the first instance, contact your direct line manager. If you need further support, direct your query to one of the following. We also have a team of Quality Managers and Coordinators who can support you, and your query will be passed to them where relevant.

Sickness or Absence

1. Contact the relevant manager by phone.
2. If you don’t get a response acknowledging your message within a reasonable time, contact another member of the management team so someone is aware of your absence and cover can be arranged.

If you are unable to attend a session for sickness or any other reason, where possible please give as much notice as you can.

All contact regarding sickness and absence should be sent at a reasonable time of day even if last minute — this can be outside office hours, but please try not to message after 9pm or before 6am.

Holiday Requests — Contracted Staff

• If you work term-time in wraparound, take holidays outside of term time.
• If you work across holiday camp periods, take holidays outside of these periods.

1. Complete the Google Form holiday request: Holiday Request form.
2. The request is then approved or declined:
   • If approved, you’ll be contacted and removed from your sessions on those day(s), then added to a session called ‘Contracted Staff Holiday’.
   • If we can’t approve it, we’ll be in touch to find alternative dates that work for both sides.

NOTES: Please give at least 3 weeks’ notice. Avoid the first week of a new term or the first week of a holiday camp period. If too many others have holiday approved at the same time your request may be declined. We can’t approve holiday in the first week of the Autumn Term in September unless in exceptional circumstances.

Planned Absence — Self-Employed Team Members

As a self-employed worker you set your own availability. Please give as much notice as possible for any absence. Frequent, regular or last-minute unavailability for a scheduled session may lead to a review of your ongoing placement for that session.

1. Contact the relevant manager by phone.
2. If you don’t get a response within a reasonable time, contact another member of the management team so cover can be arranged.

NOTES: Please give at least 3 weeks’ notice. Avoid the first week of a new term.

We aim to provide as much support for our colleagues as possible, both in person and remotely.

You’ll have regular supervisions with your line manager — an opportunity to discuss all aspects of your role.

Someone from the management team will also visit regularly to carry out observations and mentoring, for you individually and as part of your team.

If you need additional support, in the first instance talk to your line manager.

uKids maintains up-to-date, comprehensive policy & protocol documents. Please make sure you are familiar with these and review them regularly.

As a uKids team member you are expected to follow our expectations and the uKids code of conduct as set out in this document. Please take time to familiarise yourself with it.

We ask all colleagues to complete induction training during onboarding.

We offer many opportunities for CPD and developing skills and knowledge, including briefing sessions you can access. Talk to your line manager about any specific training that would benefit you in your role.

uKids must have a minimum of one person in club at all times who holds a relevant, in-date full Paediatric First Aid Certificate. If you don’t hold this but are interested in completing it, talk to your line manager.

We recommend this special needs awareness course: Inclusive Education: Exploring SEND Practice & Strategies.

All uKids team members are paid in line with the uKids Grade Structure.

Contracted Staff

Contracted staff invoice template coming soon.

Self-Employed

Clicking the template button creates a copy of the Google Sheets invoice template, which you can edit & share with the relevant person to check (see the table below for who to share with).

In addition to your hourly rates you may be entitled to invoice additional travel pay for the day. This is the journey time from your home address to the session — one payment for the return journey, not each way. Timings use Google Maps by car and exclude traffic, which can’t be tracked reliably.

Our core values underpin everything we do at uKids and across the uGroup — uSports & uReach. We prioritise these values in everyone who works for us, whatever their role.

Team Member Referral Bonus

If you recommend a team member who then joins the team, you can claim a bonus.

Team Member of the Month

If you’re named team member of the month you’ll receive a bonus for your hard work.

Google Review Bonus

If a parent, school or other organisation mentions you in a Google Review: